$35 Security Deposit Upon Booking

To ensure your appointment is reserved, we require a non-refundable A$35.00 security deposit at the time of booking. This deposit secures your spot and will be applied to your final service cost. If you need to cancel or reschedule this will result in forfeiting the deposit.

We understand that sometimes things don’t go as planned, but to ensure every client receives the best possible experience, we have a strict late arrival policy. If you arrive late to your scheduled service, please note that:

• Arriving up to 10 minutes late: We will do our best to accommodate you, but your service may be shortened to avoid delays for subsequent appointments.

• Arriving more than 20 minutes late: Your appointment will be canceled, and the deposit will not be refunded. This is to ensure we maintain an efficient schedule for all clients.

We ask clients provide at least 24 hours' notice if they need to cancel or reschedule an appointment in mind of other clients.
Cancellations and failure to show up will result in the forfeiture of any deposit paid.
This policy ensures that we can accommodate all clients and maintain the highest level of service and fairness to the technician.

We appreciate your understanding and cooperation.

Consistent No-Show & Cancellation Policy

To protect our time and maintain fairness for all clients, the following policy applies:

If a client exceeds three (3) last-minute cancellations, no-shows, or demonstrates consistent cancellations, a $30 penalty fee will be applied in addition to the forfeited deposit.

Both the deposit and the additional $30 fee are strictly non-refundable.

Repeated last-minute cancellations and no-shows disrupt scheduling and prevent other clients from booking available appointments. By securing a booking, you acknowledge and agree to these terms.

Thank you for respecting my time and business.

A refill requires at least 40% of your lash extensions remaining. If less than 40% is left, you will be required to pay for a full set. This ensures the best results and maintains the quality of your lash extensions.

The safety, comfort, and satisfaction of clients are our highest priority. To provide the best possible care and results, we require all clients to complete a consultation form that includes personal details and information regarding any medical conditions, allergies, or contraindications prior to receiving any beauty services.

Why Collect Personal and Health Information?

1. Client Safety:
   Certain health conditions, medications, and allergies may affect how your body reacts to beauty treatments, including lash adhesives, tinting agents, or skincare products. Knowing this information allows us to prevent potential reactions and ensure the safest application possible.

2. Customized Services:
   Every individual is different. By understanding your medical history and specific needs, we can tailor our services to suit you and recommend the most appropriate treatments and products for the best results.

3. Legal and Insurance Compliance:
   Collecting and recording this information helps protect both the client and the business. It ensures compliance with industry standards, licensing regulations, and insurance policies that require documentation of informed consent and client consultation.

Privacy Assurance:

All personal and medical information is kept strictly confidential and stored securely in accordance with data protection laws. Your details will never be shared without your explicit consent.

Appointments scheduled after 5pm will incur a $20 after-hours fee.

Please be sure to add the $20 surcharge to your booking under the add-ons tab when booking your appointment online.

For quality, safety, and retention reasons, we do not work over lash extensions applied by another technician. All clients must book a removal followed by a new set. This ensures the best results and maintains our service standards.